Terms & Conditions

Before using any services provided by FirstTrip Ltd., it is important to carefully read and understand the Terms & Conditions. FirstTrip Ltd. reserves the right to amend or update these Terms & Conditions without prior notice. By accessing any materials, information, products, or services offered by FirstTrip, you acknowledge and agree to abide by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you must not use the website or make reservations with us. We encourage you to periodically review the terms to stay informed about any changes.

We as a connector -

While making arrangements with outside vendors, FirstTrip Ltd. does not operate as the primary. Our role is simply to facilitate connections between partners and various travel service providers, such as airlines, hotels, and tour operators. FirstTrip Ltd. holds no responsibility for any errors or inaccuracies found on the Site, or for any shortcomings of travel suppliers from whom you acquire services via this Site. Please be advised that market situations and circumstances might shift decisively, which might lead to information available on our site being out-of-date or faulty.

While booking from us -

FirstTrip Ltd. will operate as the main point of contact and employ objectively appropriate procedures to help our partners if any problems or difficulties occur during the booking or travel period. We will consistently abide by the regulations established by the relevant travel service providers, such as airlines, hotels, and tour operators.

Refund Process -

The company will reimburse the funds in the same manner they were initially received. The refund process will be invoiced to the agent’s account. However, the settlement would follow the BSP report settlement procedure and take 3-4 weeks for refund to be disbursed.

Payment Process -

By initiating a payment on this site, you are explicitly agreeing to allow the use of your personal information to verify and validate your transactions. This process ensures that no unauthorized individuals are using your credentials without your consent. It is important to acknowledge that the details you provide may be disclosed to third-party payment gateway agencies solely for the purpose of verification. Rest assured that your personal information will not be used for any other purposes apart from verifying and confirming your identity. Partners can opt for payment through cash deposits at FirstTrip office and bank transfers with our associated banks. We also accept online payment through payment gateways such as bKash.

Partner Banks:

FirstTrip Ltd. collaborates with the following reputable banks to provide smooth payment process to our partners:

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Standard Chartered Bank

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United Commercial Bank Limited

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The City Bank Limited

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Dutch Bangla Bank Limited

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Eastern Bank Limited

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Islami Bank Bangladesh Limited

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Brac Bank Limited

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First Security Islami Bank

Mobile financial services including bkash, Nagad, upay is accepted as well on the number: 01701-208381

No Liability for Onward Sales

FirstTrip Ltd. Is not responsible if your customers buy travel services from you. Selling our travel services is entirely your job, and we won't be held accountable for any problems that might arise. We don't take responsibility for issues with the travel service or any disputes between you and your customer. We only provide the information we get from our suppliers, and it's your responsibility to double-check and confirm that information with your customers before charging them.

If your customer is denied entry to a country by immigration, faces fines for a false visa or passport issues, or any other reason, you're the one who must cover the costs

Important Notice! One-way & Round-Trip flight ticket issuance.

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Please ensure the accurate and proper uploading of customer’s Passport and Visa copies.

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When buying a ticket through FirstTrip, it is obligatory to submit customer’s passport and visa copies. Failure to provide these documents will lead to the cancellation of your booking by FirstTrip. The company reserves the right to cancel any booking if the required documents are not received within the specified time frame.

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Make sure that the Surname and Given Name provided match customer’s Passport accurately. Note that name changes are not allowed after ticket issuance.

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Before making an instant ticket purchase, carefully review Country Restrictions and Airline Policies.

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Before any instant ticket purchase, thoroughly review the Airline Fare rules concerning refundability and changeability.

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FirstTrip bears no responsibility for improper or fraudulent document submissions by agents or passengers, which may result in deportation or offloading by the airline or arrival authorities.

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Following the instant ticket purchase, FirstTrip will not be held responsible for any errors made by passengers regarding names, documents, fare policies, airline policies, or country restrictions.

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Passport validity must extend beyond 6 months from the travel date. FirstTrip will not be responsible if passengers are unable to travel due to passport validity issues.

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In the case of extended passenger names, please use the short form of the Given Name and the full form of the Surname.

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If two passengers share the same name, they must be issued through separate PNR. Or FirstTrip Will not take any responsibility for any ticketing error.

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In case of no-show no refunds will be applicable as per Airline policy.

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For Biman Bangladesh or SriLankan Airlines, when dealing with a passenger with a single name, it is required to use "FNU" as the given name, and the surname should match the single name as per the passport. In the case of Saudi Airlines, if the passport displays a single name, the booking should align with the visa information.

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If your customers have more baggage than allowed by the airline, they'll need to pay extra fees set by each airline. When there are connecting flights with different airlines, they may have to pick up their bags at the connecting airport and check them in again, incurring additional fees if they have excess baggage.

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Airlines can make changes to their schedules, and this is something we can't control. These changes might be based on predictions for future travel needs or unexpected adjustments on the same day. FirstTrip is not responsible for any issues arising from cancelled or missed flights due to these changes. We'll let you know about the changes once we're informed by the airlines or suppliers, and it's your responsibility to inform your customers about them.

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Please refrain from submitting the same PNR request through multiple channels simultaneously, as this may lead to processing errors for which FirstTrip will not be liable.

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All service requests will only proceed upon agency's approval and must be sent from the registered email associated with FirstTrip's B2B portal.

Service Delivery Period:

Flight bookings are typically instantaneous, and agencies receive their e-tickets immediately upon confirmation. The service delivery period for flight bookings is immediate.

After Sales Services:

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Customer Support: Provide accessible and responsive customer support channels, such as phone, email, or live chat, to address any post-travel inquiries, concerns, or issues.

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Traveler Assistance: Offer assistance for issues that may arise during travel, such as flight delays, cancellations, or changes to travel plans. Provide clear guidance on how agencies can reach out for support.

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Emergency Support: Establish protocols for handling emergency situations, such as natural disasters or unexpected travel disruptions. Communicate emergency contact information and procedures to agencies.

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Documentation and Information: Provide customers with documentation before and after their trips, including detailed itineraries, important contact numbers, and any post-travel information they may need.

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Upcoming Travel Offers: Keep agencies informed about upcoming travel promotions, special offers, or new destinations. Maintain engagement to encourage repeat business.

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Personalized Communication: Use personalized communication to stay connected with agencies. Send greetings or updates on travel trends to foster a sense of connection and care.

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Continuous Improvement: Regularly evaluate customer feedback and use it to make continuous improvements to services, processes, and offerings. Demonstrate a commitment to evolving and meeting customer expectations.

Two Factor Authentication Terms and Conditions

Two-factor authentication (2FA):

Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves. To enhance the security of our platform and protect your agency's account, FirstTrip is initiating Two Factor Authentication (2FA). This additional layer of security is essential to safeguard sensitive information and prevent unauthorized access to your account.

How to activate:

For your reference, here are the key steps involved in the Two-Factor Authentication re-activation process:

Select Profile > New Security Option > Request Email Verification > Submit OTP > Enable Two-Factor Authentication

This will verify your email and make sure that both of the factors such as your password and Email OTP are there to secure your account in case of any unwanted access.

Terms of Use:

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 The agencies are required to verify their email for their account and make sure to have reasonable security efforts in place on their part to protect the email account from unwanted access.

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 Every agency should activate the two-factor authentication (2FA) feature in their account and regularly use the feature to protect their account from suspecious login

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 Agencies are required to allow location access to identify where they logged in from for security follow-ups.

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 For any complaints regarding the 2fa feature not activating or working properly the agency should inform their account manager within one working day.

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 The agency is free to not use this feature, however, FirstTrip will not be liable for any damage suffered in case of a security breach or third-party invasion.

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 FirstTrip may update these terms at any time. If any changes take place, agency will be notified through email and by revising the firstTrips’ terms and conditions page.

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 The agency is responsible for maintaining the confidentiality of your 2FA codes and for all activities that occur under their account. FirstTrip is not liable for any loss or damage arising from agencies failure to comply with this provision.

Service Charges for International Ticket

For all international tickets issued from November 1, 2024, 12:01 AM onwards, the following service charges will apply:

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Void Charge: BDT 100 per ticket

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Reissue Processing Fee: BDT 100 per ticket

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Refund Processing Fee:  BDT 100 per ticket

Additional Notes:

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Tickets booked before October 31, 2024, 11:59 PM, will not incur these charges for reissuance, refund or voiding.